Refund & Cancellation Policy

1. Prepaid Services

All prepaid fees, setup charges, recurring service fees, activation charges, licensing fees, and usage balances are non-refundable and non-creditable unless required by law.

• Unused Services
• Partial monthly usage
• Early termination
• Service downgrades
• Customer inactivity
• Number porting delays caused by third parties

2. Subscription & Recurring Billing

Our VoIP services operate on recurring billing cycles. By subscribing, customers authorize automatic billing for applicable service fees, taxes, telecom surcharges, and usage charges.

Failure to use the service does not remove payment obligations.

3. Cancellation Policy

Customers may request cancellation by submitting a written request to our support team at least 30 days before the next billing cycle.

• Cancellation requests must be submitted in writing
• Services continue until officially confirmed
• Third-party cancellation requests are not accepted

4. Hardware & Equipment

All hardware and equipment sales are final unless otherwise stated.

• Opened or configured equipment is non-refundable
• Customers are responsible for return shipping
• Defective products may qualify under manufacturer warranty

5. Service Interruptions

Temporary outages caused by internet providers, carrier issues, force majeure events, DDoS attacks, or power failures do not qualify for refunds unless covered by a separate SLA agreement.

6. Fraud Prevention & Acceptable Use

SpringVoIP reserves the right to suspend or terminate services without notice in cases involving fraud, robocalling violations, spam activity, or illegal telecommunications usage.

7. Chargebacks & Payment Disputes

Customers agree to contact SpringVoIP before initiating any chargeback or payment dispute through banks or payment processors.

• Immediate account suspension
• Service termination
• Administrative fees
• Collection actions

8. Taxes & Regulatory Fees

Customers are responsible for all taxes, E911 fees, telecom surcharges, and government-imposed assessments.

9. Number Porting

SpringVoIP does not guarantee uninterrupted number porting from third-party carriers. Delays or rejections caused by external providers are not eligible for refunds.

10. Limitation of Refund Rights

Maximum liability for any refund claim shall not exceed the amount paid for the affected service during the immediately preceding billing cycle.

11. Policy Changes

SpringVoIP reserves the right to update or modify this policy at any time without prior notice.